Returns and Exchange Policy

CHECKLIST

  • Must contact Customer Support at 1-855-740-0855 or support@factorydirectfilters.ca during regular business hours to schedule a return or exchange.
  • All returns must be returned or postmarked no later than 30 days from the original purchase date.
  • Product must be unused and in resalable condition and must include original packaging.
  • Custom, obsolete and discontinued merchandise are not eligible for returns.


Received Incorrect Order
If customer receives an incorrect item, we will promptly replace incorrect items. No additional charges will be incurred by the customer.
Damages
Product damaged in transit will be replaced promptly at no additional cost to the costumer. To report damages products, the customer must contact customer support within 30 days and will be required to submit photographic proof of damages to returns@conairindustries.ca.

When submitting an email, please include your order # in the subject line and up to 3 images of standard size. Only one order per email.
Customer Order Error
If a wrong size is ordered, product exchanges are accepted. Exchanges will not incur additional processing fees but shipping charges may be apply.
Processing Returns
Returns are subject to cost of shipping product back plus any applicable extended-delivery fees.
Refunds
Balance, minus all applicable shipping charges, will be credited back to customer’s credit card or original method of payment within 5 business days. Please note, credit card companies may take an additional 2- 10 business days to post the credit back to customer’s account. We reserve the right to refuse any returns.

Want to know more?Read our FAQ's.

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